universalhealth

Terms & Conditions

1. Introduction

Welcome to universal-health.store (the “Site”), operated by [Your Legal Entity], headquartered in Gurugram, Haryana, India. These Terms & Conditions (“Terms”) govern your access to and use of our Site and services. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). If you do not agree, please do not use the Site.

2. Eligibility

You confirm that:

  • You are at least 18 years old and have the legal capacity to form binding contracts under Indian law, including the Indian Contract Act, 1872.
  • If you are under 18, you may only use the Site with supervision and active consent of a parent or legal guardian.

3. Products & Services

We offer healthcare, wellness, and OTC products. While we strive for accuracy, we do not warrant that product descriptions or images are complete, current, or error-free.

4. Ordering, Acceptance & Pricing

  • Placing an order constitutes an offer to purchase. Acceptance occurs upon dispatch of the product (not at order placement).
  • All prices are listed in INR, inclusive of applicable taxes (unless otherwise stated). Shipping fees and delivery timelines will be provided at checkout.

5. Shipping & Delivery

  • Products are shipped within India unless otherwise noted.
  • Delivery timelines may vary by location. We aim for timely delivery but are not responsible for delays caused by carriers, customs, or external factors.

6. Returns & Refunds

  • Returns and refunds follow our Return & Refund Policy, available separately on the Site.
  • Please review the policy for eligibility, procedures, and timelines.

7. Customer Support & Grievance Redressal

  • We provide customer support 12 hours a day, 7 days a week, in compliance with India’s e-pharmacy regulations Wikipedia.
  • For complaints or grievances, email [email address] or contact our grievance officer at [address]. We’ll address issues promptly and in accordance with applicable laws.

8. User Responsibilities & Conduct

You agree not to:

  • Use the Site for unlawful, harmful, or abusive purposes.
  • Upload content infringing intellectual property rights or violating applicable laws.
  • Misrepresent any personal or payment information.

9. Intellectual Property

All content, branding, graphics, and proprietary material on the Site belong to us or our licensors. Unauthorized use, reproduction, or distribution is prohibited.

10. Disclaimers & Liability Limits

  • Products are provided on an “as is” and “as available” basis, without warranties of any kind. This includes implied warranties of merchantability, fitness for purpose, and non-infringement Wikipedia.
  • We are not liable for indirect, incidental, special, or consequential damages in connection with the Site or its products, to the extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless our company, affiliates, officers, and employees from any claims, damages, or losses arising from your breach of these Terms or misuse of the Site.

12. Modification of Terms

We reserve the right to modify these Terms at any time. Changes take effect upon posting on the Site. Continued use after any changes indicates your acceptance PharmEasy.

13. Term & Termination

  • These Terms remain in effect until terminated by either party.
  • We may suspend or terminate your access immediately if you violate the Terms or if continued access becomes commercially or legally untenable.

14. Governing Law & Jurisdiction

These Terms are governed by Indian law. Any dispute will be resolved exclusively by courts in Gurugram, Haryana, India Wikipedia.

15. Miscellaneous

  • If any provision is deemed invalid or unenforceable, the remainder remains in effect.
  • No failure or delay in enforcing any right will waive that right.

Additional Guidance

  • Customize placeholders: company name, contact details, return/refund policy specifics.
  • Consider adding clauses for payment methods, data privacy (linking to your Privacy Policy), force majeure, or arbitration, depending on your preferences and legal advice.
  • If you’re an e-pharmacy, ensure compliance with CDSCO registration, restrictions on drug promotion, and mandatory customer support requirements Wikipedia.
  • It’s highly recommended to consult a legal professional to tailor and validate these Terms to your business model and ensure regulatory compliance.